Phoenix Forgotten

We take great care in packing every order so it arrives quickly and safely.

Items sold on our website may ship from multiple locations, including our brick-and-mortar store, our off-site warehouse, or as preorders that release at a later date. To help set clear expectations, each product page lists an item’s availability and shipping location just above the Add to Cart button.

• In-store items are typically ready to ship within 24–48 hours
• Warehouse items must first be transferred to our shop before shipping. This transfer process generally takes 4–7 business days

If an order contains items from both locations, the order will be held and shipped together once all items are available at our shop. In these cases, the 4–7 business day transfer timeline applies to the entire order, even if some items were initially in stock at our retail location.

If your order includes items that require a warehouse transfer, this will be clearly noted:

• On the product page
• During checkout
• In a follow-up email sent shortly after your order is placed

Orders that include preorders will ship once all items in the order are released and available. If you’d prefer available items to ship sooner, feel free to contact us at info@darksiderecords.com and we’ll be happy to help arrange split shipping.

Records are packed in Whiplash LP mailers, which are specifically designed to protect vinyl during transit. We also use 100% recyclable packing materials, including paper tape and HexcelPack, to help reduce single-use plastics wherever possible.

For more information checkout our full Shipping Policy