You’ll be charged when you complete checkout, just like any other order on our website. Placing a preorder reserves your copy, so payment is collected at the time your order is placed.

We ship preorders on or around the official release date, depending on when we receive them from our distributor. As soon as your preorder is in our hands and everything in your order is available, we'll get it packed up and on its way to you.

Orders containing preorder items are held until everything in the order is available to ship. If you'd rather receive your in-stock items sooner, we offer split shipping for an additional shipping charge. Just send us an email at info@darksiderecords.com, and we're happy to help set that up.

Release dates occasionally change, and while we do our best to keep customers informed, there are more than 500 new music releases every week and smaller date changes can sometimes slip by us. The most up-to-date release date will always be listed on the product page, so that's the best place to check for the latest information.

Absolutely! You can edit or cancel your preorder at any time before it ships by logging into your account and visiting your order history. If you run into any trouble, just reach out and we'll be happy to help.

If your preorder is confirmed, your copy is reserved. We place our orders with distributors based on customer demand and do everything we can to fulfill every preorder. In the rare event that our distributor short-ships, allocates or cancels an item, we'll contact you as soon as possible with your options and issue a full refund if we're unable to supply your copy.