शिपिंग नीति

Shipping & Packaging

We take great care in packing every order so it arrives quickly and safely.

Items sold on our website may ship from multiple locations, including our brick-and-mortar store, our off-site warehouse, or as preorders that release at a later date. To help set clear expectations, each product page lists an item’s availability and shipping location just above the Add to Cart button.

• In-store items are typically ready to ship within 24–48 hours

• Warehouse items must first be transferred to our shop before shipping. This transfer process generally takes 4–7 business days

If an order contains items from both locations, the order will be held and shipped together once all items are available at our shop. In these cases, the 4–7 business day transfer timeline applies to the entire order, even if some items were initially in stock at our retail location.

If your order includes items that require a warehouse transfer, this will be clearly noted:

• On the product page

• During checkout

• In a follow-up email sent shortly after your order is placed

Orders that include preorders will ship once all items in the order are released and available. If you’d prefer available items to ship sooner, feel free to contact us at info@darksiderecords.com and we’ll be happy to help arrange split shipping.

Records are packed in Whiplash LP mailers, which are specifically designed to protect vinyl during transit. We also use 100% recyclable packing materials, including paper tape and HexcelPack, to help reduce single-use plastics wherever possible.

Free Shipping

We’re happy to offer free shipping on domestic U.S. orders over $99 in physical merchandise (before tax and shipping).

A few quick notes to help set expectations:

• Gift cards do not count toward the free shipping threshold

• Free shipping is available within the United States only

• Orders that qualify for free shipping and include preorder items will ship once all items in the order are available

If you have questions about whether your order qualifies, feel free to reach out — we’re always happy to help.

Shipping Restrictions

At this time, we do not ship to international forwarding addresses located in Delaware, Oregon, or Washington. Unfortunately, shipments to these locations have resulted in a high volume of scams and delivery issues, and we are unable to support them at this time.

Signature Confirmation

For orders valued at $200 or more, we reserve the right to add signature confirmation at delivery to help ensure your package arrives safely.

Delivered but Missing Packages

Once a package is marked as delivered by the carrier, responsibility for the shipment transfers to the recipient.

While we are not able to refund or replace orders that are stolen after delivery, we’re always happy to help you file a claim or follow up with the carrier when possible. Please note that if UPS or FedEx provide a delivery confirmation photo, reimbursement from the carrier is unlikely.

International Orders

International shipping rates, taxes, fees, and duties are calculated and included at checkout.

We understand that international shipping can be expensive. At this time, we do not feel USPS provides a reliable enough service for international orders, so all international shipments are sent via UPS or FedEx, and pricing reflects those carriers.

Due to the high cost of international shipping, international orders are not eligible for returns or replacements. Please review all terms carefully at checkout.

If you have any questions before placing an international order, feel free to reach out — we’re happy to help.

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Want to see how we pack a standard Vinyl order? Check out this video:

Darkside Records - How We Ship