Refund & Returns Policy

We want you to feel confident ordering from Darkside Records. If something isn’t right, we’re here to help and will always do our best to make things right within the guidelines below.

30-Day Returns

We offer a 30-day return window starting from the date you receive your order.

To be eligible for a return:

• Items must be unused and in the same condition as received

• Items must include original packaging, tags, and inserts

• A receipt or proof of purchase is required

• Due to the nature of recorded media, opened or unsealed vinyl records, CDs, and cassettes are only eligible for return if defective.

How to Start a Return

All returns must be requested in advance.

1. Log in to your account at:
   https://account.darksiderecords.com

2. Submit a return request

3. If approved, we’ll email you instructions on how and where to send your return

Please note: Items sent back without an approved return request cannot be accepted.

Once a return is authorized (or a prepaid label is issued), items must be shipped back within 10 business days. After that window, the authorization will expire and a refund may no longer be issued.

Returned items must be securely packaged; damage incurred during return shipping may affect refund eligibility.

Shipping Costs & Restocking Fees

• Damaged or defective items:
  We’ll provide a prepaid return shipping label.

• Change-of-mind or unwanted items:
  Return shipping costs are the customer’s responsibility.

• Restocking fee:
  Depending on the circumstances of the return, a restocking fee of up to 15% may apply.

• Item condition:
  Items returned incomplete or in unsellable condition may be subject to a partial refund.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive:

• A damaged item

• A defective item

• The wrong item

Contact us promptly at info@darksiderecords.com and we’ll review the issue and work toward a fair solution.

About seam splits

We offer the option to open records before shipping and place them in a free protective poly sleeve to reduce the risk of seam splits during transit. Unfortunately, we cannot offer refunds or replacements for seam splits caused during shipping. Choosing the open-and-ship option is the best way to prevent this issue.

Format Confirmation (Vinyl, CD, Cassette, etc.)

All product formats are clearly listed:

• On each product page

• In your cart before checkout

• In your order confirmation email

During checkout, customers confirm they have reviewed formats before placing an order.

If an item is not the format you intended:

• We will accept the return

• Return shipping costs will be deducted from the refund

• Original shipping charges are non-refundable

Non-Returnable Items

Some items are not eligible for return, including:

• Special orders

• Clearance items

• Items marked (DAMAGED)

• Sale items

• Gift cards

If you’re unsure whether an item qualifies, feel free to contact us before ordering.

Electronics

Electronics are covered by our 30-day return window. After that period:

• All electronics are subject to the manufacturer’s warranty

• We cannot accept returns for defective electronics beyond 30 days

For issues after 30 days, please contact the manufacturer directly using the warranty information provided with your product.

Exchanges

The quickest way to get the item you want is to:

1. Submit a return request for the original item

2. Place a new order once the return is approved

Exchanges or replacements will not be sent until the original item has been received and processed.

International Orders

Due to the high cost of international shipping:

• International orders are not eligible for returns or exchanges

• All international purchases are considered final and delivered AS IS

If you discover a defective disc within sealed packaging, please contact us and we’ll do our best to reach a fair solution.

If an international package is lost after entering the shipping carrier’s system, we can file a claim, but we cannot guarantee reimbursement from the carrier.

Refund Processing

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

• Refunds are issued to the original payment method. In some cases, store credit may be offered as an alternative.

• Processing times vary by bank or credit card issuer

• Please allow 3-5 business days after the carrier has delivered your return to us for refunds to be processed on our end

Fair Use Policy

We reserve the right to deny return requests if we believe the return process is being abused.

Questions?

If you ever have questions about a return, refund, or order, please reach out — we’re happy to help.

info@darksiderecords.com