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Report a Missing Package

Unfortunately sometimes carriers lose or misplace packages. If your package is missing, please fill out the form below so that we can resolve your issue.

Please note: USPS often does not scan packages at every hub stop during a package's journey. Unfortunately the United States Postal Service is under funded and under staffed. We often see packages have no scans and then suddenly be delivered. Another common USPS practice is to mark an item as delivered when it has not been delivered. Many packages that are marked as delivered often show up on door steps and in mailboxes within 24 hours of actually being marked. If your package was just marked as delivered by USPS, please refrain from filling out this form until 24 hours has passed.

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Once your missing package report is submitted, please allow for 24-48 hours for a response from us. Both USPS and UPS require us to fill out missing package claims in order to try to resolve the situation. As soon as we have valuable information to report, we will let you know.