Customer Service

Items marked as 'Ship To Store' are located in our off-site warehouse. The transfer of these items can take 3-5 business days. On every product page, an item's location is listed as either 'IN STORE INVENTORY' or 'SHIP TO STORE', so you can see an item's processing time before placing your order. Shipping estimates, along with transit estimates, are available at checkout and in your order details on your customer account page.

Sometimes orders ship out even faster than 3-5 business days, but please note that orders placed after 3pm EST on Thursday afternoon will ship the following week since UPS does not deliver to businesses on the weekend.

Orders ship dependent upon the items within the order. If all items are in stock in our shop at the time the order is placed then it will likely ship within 24 hours. If your order contains 'Ship To Store' items and we need to transfer the inventory from our off-site warehouse, then your order will likely ship within 3-5 business days. If an order contains a preorder, then your order will be held until all items in the order are available and the last remaining preorder is available for sale.

Estimated shipping times are available at check out, in your order confirmation email, and on your order status page in your account on our website.

All preorders have a release date listed on their product pages. You can also find preorder release dates listed on your order status page on our website, and in your order confirmation email.

PLEASE NOTE: Release dates are subject to change. We do our best to keep current release date information up to date.

As noted at checkout, all orders ship when all items in the order are available. Orders that contain preorders ship once all the preorders in that order are released and available. If you'd like to add split shipping to get your in stock items faster, please reach out to us via the contact form below.

Some checkout types, such as Apple Pay and Google Pay, can prevent estimates from being provided. Our system generally displays order estimates on your order status page, even when they are unavailable at checkout and in your order confirmation email.

Here is a general break down of how long it takes orders to ship:

Fully in stock orders: Generally ship within 24 hours

Orders containing Ship To Store items: Generally ship within 3-5 business days.

Orders containing preorder: Ship on or around the release date of the last remaining preorder in the order.

All of our CD, Vinyl and other physical format music inventory is live, and updated in real time, on our website. If an item is listed as sold out, or is not present on our website at all, we do not have it in stock and do not have the ability to special order it.

At this time our venue space is not operational, and we are not utilizing it or booking events. While we do not have an ETA for when it will be available, we will update our website with venue information once it is.

At this time we only buy used items locally. If you're local and have items you would like to inquire about selling, please stop by our shop at 32 Cannon Street in Poughkeepsie to talk to a buyer. We are open Monday - Friday from 10am until 8pm, and 11am until 6pm on Sundays.

At this time our international shipping is suspended due to custom duties and tax issues with our international shipping system. This issue will likely not be resolved until sometime in 2027. We apologize for the inconvenience.